Backupta documentation

How to Reset Multi-Factor Authentication (MFA) for a User

Only administrators can reset the MFA of a user account. Contact your Backupta administrator if you need a reset of your MFA.

Select Settings
Press Users
Press the edit users button on a specific user
Scroll down to the Danger Zone
Press the Reset MFA button
Confirm the Reset

The user will receive an email to change his password and reset his MFA.

Note:

The reset of the MFA is only possible when the SSO is not activated on Backupta.

Break Glass Account – Password Reset

The Break Glass account is a critical emergency account that allows access to your Backupta instance when other methods fail. This guide explains how to reset its password.

Resetting the Break Glass Account Password

Go to your Backupta instance sign-in page, and add ?default to the end of the URL.
- Example: https://{customer}.backupta.app/sign-in?default
Click Forgot Password.

3. Enter the email address associated with the Break Glass account.

4. You will receive an email with a verification code. Use this code to reset the password.

5. You might need to check the Spam folder of your breakglass account

6. If your breakglass account does not have an email address associated with it, please contact your Backupta CSM to generate a new temporary password

Important Notes

SSO vs Non-SSO accounts

For SSO-enabled users:
- No activation or invitation emails are sent.
- “Forgot Password” emails are not available. Please contact your Backupta CSM to generate a new temporary password.
For non-SSO users:
- Activation emails are sent when accounts are created.
- “Forgot Password” emails work as expected, allowing the user to reset their password.

Our documentation is now integrated directly into the product for a better and more secure experience.

To access it, simply log in to the product and open the Help menu.

If you want to know more about Backupta please consult our website

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